Frequently asked questions
Explore answers to some of our most common questions below. Still can’t find what you need? Contact us.
Zócalo Health is your personal health care team that will connect you to same day virtual doctor appointments and personal care navigation services. Our services are offered through a monthly or annual membership where you pay one flat rate to access our services. There are no hidden costs or confusing bills, just one fee for all our doctors and care team services.
We provide both primary care and support for ongoing, chronic care needs.
We’re a virtual clinic that currently provides comprehensive health services to patients in California, Texas, and Washington.
We’re available for you Monday through Friday 8am–4pm PST and 8am–4pm CST. If you’re experiencing a medical emergency, please call 911.
No. You won’t need to provide any documentation to see a doctor or use our services.
You have the option to pay one monthly fee or you can save money by paying annually. Individual memberships cost $40 per month or $420 annually. Family memberships cost $60 per month or $660 annually. An annual membership saves you $60 per year!
An individual membership gives you access to 12 visits with a doctor per year. With a family membership, you get up to 20 visits with a doctor per year for anyone in your family. Both plans offer unlimited visits with a promotora de salud (community health worker) for health coaching and support navigating care.
Zócalo Health members without insurance are also eligible to receive discounted lab tests and prescriptions. Please keep in mind that our membership is not a health insurance plan and will not include in-person services or speciality care offered throughout the community.
At this time, we do not take FSA or HSA funds for your Zócalo Health membership. If you have questions about payment methods, please email info@zocalo.health. We’re here to help.
Yes. You’re welcome to become a Zócalo member with or without Medicare coverage. However, keep in mind that we don’t bill Medicare and none of our services will be eligible for reimbursement from your Medicare plan.
At this time, we’re not set up for gift memberships. But we encourage you to share our website with your friend or family member for more information.
Anyone who lives in Washington, Texas, or California is eligible to sign up.
Since our services are virtual, we are unable to provide any type of care requiring in-person needs such as X-rays, throat swabs, or vaccinations. Keep in mind that Zócalo membership is not a health insurance plan, so it won’t cover any services or specialty care you get elsewhere.
You can cancel your Zócalo Health subscription at any time by emailing hello@zocalo.health. The cancellation will take effect immediately and you will not be charged for the following month’s subscription fee. If you have not used any services in the current month, you may be eligible for a refund of the current month's fee.
If after canceling your subscription you wish to subscribe again, there will be a 6-month waiting period for a new subscription. However, you can book a one-time visit for $50/visit during that time.
If you have purchased an annual plan, you are eligible for a full refund within 30 days of initial purchase. For refund requests 30+ days after purchase, you will be eligible for a pro-rated refund.
We provide both primary care and support for ongoing, chronic care needs.
Absolutely! One of our doctors is happy to work with you as your PCP.
Your personal care team is happy to help you find in-person care at a place you feel comfortable with. However, please note that those services will not be covered by your Zócalo Health membership.
If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. If you are a member, we are happy to connect with you once you’re back home to help you with any follow up care you may need.
Yes. If your doctor orders lab testing, you can get it done at a Quest Diagnostics location near you. If you need help finding one, we’re happy to direct you.
Yes. Our doctors can prescribe you medications and your personal care team can help make sure you understand your options for picking them up or getting them delivered.
Our physicians are board-certified in the states where they are licensed. Our promotoras, or community health workers, are trained to meet your care needs including care navigation, health coaching, and care coordination. Everyone on your personal care team is local to your state.
Our promotoras, or community health workers, are here to help you navigate your care experience. They can answer questions, provide resources and education, and offer health coaching and tips for taking care of your health.
We work closely with each member of Zócalo Health to pair you with a doctor and promotora de salud that we think aligns best with your health goals and preferences. If you want to explore other options for your care team, we are happy to accommodate those requests. Please email us at info@zocalo.health to request a change.
We accept credit and debit cards, as well as some insurance. We are continuously seeking to expand our network of accepted insurance options so that we can better serve interested patients.
At this time, we do not take FSA or HSA funds for your Zócalo Health membership. If you have questions about payment methods, please email info@zocalo.health. We’re here to help.
We take privacy and security very seriously. We have implemented administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your data. We do not sell your data and do not share it with any third-parties that are not directly involved in your care. For more details please see our privacy policy, which can be found here.
Zócalo Health services, including your virtual visits and patient portal, are accessible through most mobile devices and computers with internet access and a camera.
From time to time, our team members and patient members may run into technical difficulties. If a problem occurs during a visit, you can always email our customer service team at help@zocalo.health to let us know of the issue. We will be happy to help you complete your visit.
